In the event that the client cancels the contracted services for photography outlined in their contract before the event takes place the deposit will be forfeit. Olly Knight agrees to refund all additional paid money (less expenditures for which receipts will be provided), to the client.
These policies may be subject to change, any changes will be made in writing and explained before being made.
Olly Knight Photography will not refund, nor accept the return of/refusal to pay charges for, any technically acceptable photograph supplied either in print or in electronic format.
Should digital files be lost, damaged or destroyed the photographer(s) liability shall be limited to a refund of fees paid, but shall not include a refund for any goods already supplied or capable of supply at a quality deemed acceptable by the photographer. No refund will be due for any digital files lost, damaged, or destroyed after 12 months from the date of the wedding.
For digital downloads there are no refunds available once they have been received. Should the download fail Olly Knight will allow additional downloads free of charge.
What is a “goodwill” refund policy? “Goodwill” means Olly Knight is happy to offer partial reimbursement on a client by client basis. Olly Knight is not legally obliged to offer a refund for things like images lost due to technical failure or amount of photographs sent to the client. A “goodwill” gesture is at the discretion of the photographer. If a “gesture of goodwill” is given, no further refund will be given for any subsequent complaints that occur, and no further claim will be considered.
Any complaints should first be raised by the Client with in writing no later than 30 days from the date of receipt of images to Olly Knight Photography, Greenbanks, New House Lane, Canterbury CT47BH